Smarteo BP
La Poste Group

Smarteo BP

Mobile solution for post office clerks' daily operations

Client
La Poste Groupe is a postal service company present in 63 countries, across 5 continents. As it looks to evolve and transform, La Poste Group has opted for a multi-activity business model with mail, banking, parcels, a network of retail outlets, digital tools and more logo

La Poste Groupe is a postal service company present in 63 countries, across 5 continents. As it looks to evolve and transform, La Poste Group has opted for a multi-activity business model with mail, banking, parcels, a network of retail outlets, digital tools and more

Timeline

2017 - 2020

Role

Proxy Product Owner

Technologies
Mobile AppParcels & MailsShipmentsLogisticsWarehouseQR CodesPaymentsOCR

The Challenge

Digitize post office operations on a mobile solution while ensuring adoption by clerks across all age groups and technical backgrounds.

The Solution

Developed an intuitive mobile app covering all the activities & tasks previously done on a PC by clerks' daily activities with an emphasis on user experience.

Impact & Results

Main solution used by clerks in front-office and deployed on 7700+ Point of Sales